Shipping & Delivery Policy

Last Updated: September 2026

Thank you for shopping with us. We are committed to providing reliable and convenient delivery services throughout the Kingdom of Saudi Arabia.

This Shipping & Delivery Policy explains how your order is processed, shipped, tracked, and delivered.

1. Delivery Coverage

We currently provide delivery services across the Kingdom of Saudi Arabia, including major cities and most residential areas.

Delivery availability may vary depending on the customer's location and the courier's service coverage.

2. Order Processing

Orders are normally processed within 1–3 business days after the order has been successfully placed.

During weekends, public holidays, promotional campaigns, or periods of unusually high order volume, processing may take additional time.

Once your order has been dispatched, you will receive the available shipping or tracking information through the contact details provided at checkout.

3. Estimated Delivery Time

Estimated delivery times within Saudi Arabia are generally:

• Major cities: 3–7 business days

• Other areas: 5–10 business days

• Remote areas: Up to 10–15 business days

Delivery estimates are approximate and may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances outside our reasonable control.

The applicable estimated delivery period will be communicated during the ordering process where available.

4. Dropshipping Orders

Some products available on our store are fulfilled through third-party suppliers and shipping partners.

For such products, the shipment may be dispatched directly from the supplier or fulfillment facility to the customer.

This may result in different processing or delivery times depending on product availability and the fulfillment location.

If an order contains multiple products, items may arrive in separate packages.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

From time to time, we may offer free shipping promotions or other delivery offers. Any applicable promotional shipping terms will be clearly displayed on the store.

6. Cash on Delivery

If Cash on Delivery (COD) is available for your order, the applicable payment amount must be paid to the delivery representative at the time of delivery.

Customers should ensure that the delivery information and mobile number provided at checkout are accurate.

7. Order Tracking

Where tracking is available, customers will receive tracking information after the order has been handed over to the shipping carrier.

Tracking updates may take some time to appear after dispatch.

If your tracking information has not been updated for an extended period, please contact our customer support team.

8. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances such as:

• Severe weather

• Public holidays

• Courier operational issues

• Incorrect or incomplete delivery information

• High order volumes

• Remote-area delivery limitations

• Customs or regulatory procedures, where applicable

• Events beyond our reasonable control

If we become aware of a significant expected delay affecting your order, we will make reasonable efforts to notify you and provide an updated delivery estimate.

9. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Mobile number

• City

• District

• Street/address details

• Any other information required by the courier

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery charges or re-delivery arrangements may apply where permitted.

Please contact us as soon as possible if you notice an error in your shipping information.

10. Failed Delivery Attempts

The courier may make one or more delivery attempts depending on its operating procedures.

If the customer is unavailable, refuses delivery without a valid reason, or does not respond to the courier's attempts to contact them, the shipment may be returned to the fulfillment facility.

Customers should cooperate with the courier to arrange delivery when contacted.

11. Damaged or Incorrect Items

Customers should inspect the package and product upon delivery where reasonably possible.

If you receive a product that is:

• Damaged

• Defective

• Incorrect

• Significantly different from the product ordered

please contact our customer support team as soon as possible and provide your order number together with clear photographs or other relevant evidence.

Customers may refuse to accept a shipment where the product is visibly defective or does not match the agreed specifications, consistent with applicable Saudi consumer protection requirements.

12. Delivery Delays Exceeding the Agreed Period

We take delivery commitments seriously.

If an order is not delivered within the agreed or communicated delivery period, customers may contact us to request an update or exercise any rights available under applicable Saudi Arabian e-commerce and cons